After three decades of successful presence in the home appliance industry, Entekhab Electronic industrial group has passed the “product-oriented” and “market-oriented” approach and entered the new “customer-oriented” era. Entekhab electronic industrial group, by choosing the support service as a company that provides after-sales services, has taken a step further than all the first-level competitors and has provided services beyond the imagination of consumers, and in this way, it has gone through the following courses
- The period of creation and development of the after-sales service department until 2007
- The establishment of Entekhab company, the support service and its development from 2007 to 2011
- The period of system development and launch of the company from 2011 to 2015.
- The period of smartization of company processes from 2015 to 2018.
- The period of trying to please customers from 2018 to 2021
- Creation and development of the field of customer care since 2021
Received 14 certificates and golden statutes for the protection of consumers’ rights from the support organization in consecutive years from 2008 until now and obtaining the international standards of ISO9001:2015 (quality management), ISO10004:2018 (measurement of customer satisfaction), ISO10002:2018 (complaints handling process), ISO10015:2019 (quality management, training guidelines) can be another proof of the correctness of the path taken by the Entekhab Industrial Group to support customers.
Some electronic selection service activities in line with customer care
Honors and awards
In the course of its production and service activities, Entekhab Electronic Industrial Group has been honored to win various titles and certificates in various fields.
Successfully received international standards appropriate to the field of services
- ISO9001:2015 standard (quality management)
- ISO10004:2018 standard (measurement of customer satisfaction)
- ISO10002:2018 standard (complaint handling process)
- ISO10015:2019 standard (training guidelines)
Actions of the service unit to create educational spaces and cooperation with technical and educational institutions
Using the training process is the most powerful tool that can open the way to be present and survive in the field of competitive markets for companies. Based on this, the training of the working personnel in the sub-sets of the service unit has become one of the most important goals, and each sub-set, according to its ability, spends a lot of energy and money on training the aforementioned people.
Part of the achievements of the service unit of Entekhab Electronic in line with the education
- Creating educational equipment and educational aid
- Equipped with a distance learning system
- Production of educational multimedia content